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Traditional IT operating models are failing. The growth of agile and lean startup practices puts pressure on IT departments to deliver quickly while maintaining a robust IT operating environment. This report proposes a new IT operating model to accommodate modern IT challenges.


  • Bi-modal IT is dead. IT must now operate rapidly, securely, and effectively across all its activities.

Features and Benefits

  • Learn the three foci for IT to allow it to operate in an agile and disruptive environment.
  • Understand the three perspectives that IT needs to use in driving and accommodating rapidly changing environments.

Key questions answered

  • What are the challenges facing IT in a disruptive and agile environment?
  • How can IT be both rigorous and robust while being transformative at the same time?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for enterprises

IT needs to do more than catch up to business expectations

  • What business really wants from IT
  • Change of the IT operating model is not optional

A new IT operating model

  • What the model must accommodate
  • Elements of the new IT operating model
  • Developing IT processes for the new model

Managing IT with a new operating model

  • Managing the IT applications portfolio
  • IT organization for the new model
  • Governance and standards in the new IT operating model
  • Financing considerations for the new IT operating model


  • Methodology
  • Further reading
  • Authors