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Introduction

AI for IT operations (AIOPs) is one area where the application of technology, if not matched with organizational maturity readiness, will fail to deliver all the promised benefits.

Highlights

  • Ovum considers that AIOPs represents a natural evolution of DevOps and can become more inclusive of all the activities that impact the customer/employee experience, or business outcome.

Features and Benefits

  • Learn how organizational maturity is a key indicator of how well technologies deliver business outcomes.
  • Understand why AIOPs is a unifying technology that enables organizations to deliver a customer-centric service delivery experience.

Key questions answered

  • What are the key characteristics of an AIOPs solution?
  • How does the organizational maturity map to the technologies an organization uses?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key messages

Recommendations

  • Recommendations for enterprises
  • Recommendations for vendors

Organizational maturity is a key indicator of how well technologies deliver business outcomes

  • Technology, process, and people do not follow a linear pattern
  • People and culture remain the slowest aspect of an organization to change
  • Process change can be used to map out a transformation
  • Technology is the glue that binds process to people

AIOPs is a unifying technology that enables organizations to deliver a customer-centric service delivery experience

  • Identifying the key characteristics of an AIOPs solution
  • How AIOPs fits into the existing crowded IT management market

Appendix

  • Methodology
  • Further reading
  • Author