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Significant government ICT investment is focused on improving efficiency. While this is a laudable objective, it should not come at the expense of transforming business capabilities to align with the challenges of digital government.


  • While agencies are receiving the benefits of continued investment in cybersecurity, privacy, and workforce transformation, critical deficits in other areas of digital maturity – as well as lack of investment in leveraging data and improved customer experience – will prevent many from fully addressing government digital services agendas.

Features and Benefits

  • Understand the global spending priorities and project intentions of government in 2020.
  • Assess how relative maturity and investment priority across key digital themes may impact government agencies' success in progressing digital government agendas.

Key questions answered

  • What are the key government business drivers for ICT spending in 2020?
  • Where are the critical gaps in government digital maturity?
  • What are the drivers behind agency deployment of process automation?

Table of contents


  • Introduction
  • Download 1: 2020 ICT Enterprise Insights in the Government sector