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This report identifies and analyzes the key trends that will impact the global insurance sector in 2019. Included in the discussion are findings from Ovum's ICT Enterprise Insights study.


  • All regional markets will grow IT budgets with the most positive outlook in the last 36 months.
  • Digital channels, fraud prevention, and regulatory systems are the top overall areas of ICT investment.

Features and Benefits

  • Allows insurers to assess the impact of key business and technology trends on their organization and markets.
  • Analyzes trends in IT spending in the insurance industry.

Key questions answered

  • What are the key business and technology drivers and how are they dictating ICT spend in the global insurance sector?
  • How do the key business and technology drivers vary by region, sector, and organization size?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for insurers
  • Recommendations for vendors

ICT spend will increase across all regional markets in 2019

  • ICT is seen as critical to the insurance sector if it is to remain relevant in a changing market
  • Emerging markets remain the growth engines for the global insurance sector
  • A positive economic outlook is supporting ICT spend in mature markets
  • Emerging Asia-Pacific insurers continue to drive ICT spend growth

Digital channels, fraud, and compliance are the key ICT investment priorities in 2019

  • Digitizing interaction and servicing of customers remains the top ICT priority
  • Insurers need to counter a growing array of fraudulent activities
  • IFRS will remain a priority for all insurers until the end of 2021
  • Steady investment in IoT-based initiatives will continue in 2019

Digital capability and security are key drivers of ICT investment for insurers

  • The character of legacy modernization is changing
  • Security continues to dominate the executive agenda
  • Cloud technology will be central to future sourcing decisions


  • Methodology
  • Further reading
  • Author