skip to main content

Introduction

While the results from Ovum’s ICT Enterprise Insights survey show progress in an organizational reorientation toward digital adoption, the core challenge is that organizations also need to move from a product-centric to customer-centric operating model. This ICT Enterprise Insights brief discusses how organizations are restructuring for digital, why digital workplace strategies are taking priority, and how digital back-office efforts are expanding.

Highlights

  • Enterprises advance efforts to restructure organizations for digital.
  • Digital workplace strategies take priority.
  • Efforts to digital back-office efforts expand.

Features and Benefits

  • Assesses the year-over-year results for how enterprises have advanced their digital organizational initiatives.
  • Advises how to ensure communication, organization, and transparency in preparing to deploy digital technologies.

Key questions answered

  • What are the drivers to expand back-office digitization?
  • How are enterprises responding to the changing demands and behaviors of digital consumers?

Table of contents

Summary

  • Introduction
  • Download 1: 2019 ICT Enterprise Insights in Enterprise Digital Transformation