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CIOs must respond to business changes with a fit-for-purpose IT operating model; they need to accommodate shadow IT; and they need to track and evaluate emerging technologies for their usefulness to their organization.


  • CIOs need to focus on their role and on delivering IT at the speed of business. They need to bring shadow IT into the fold and take credible positions on emerging technologies.

Features and Benefits

  • Learn about the new IT operating model for agile and disruptive environments.
  • Understand the three types of shadow IT, and learn how to deal with them.

Key questions answered

  • What are the key challenges for CIOs in the near future?
  • How do CIOs deliver IT at the speed of business, at all levels?
  • How do I deal with shadow IT?
  • How do I keep up with emerging technologies?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for the CIO
  • Recommendations for vendors

Ongoing trends: providing IT at the speed of business change

  • Establish the new role of IT in the organization
  • Manage operational delivery and new technologies

Incoming trends: dealing with shadow IT

  • Provide for shadow IT inside the organization
  • Establish IT as the arbiter of data for the organization
  • Strengthen cybersecurity in the organization and at the edge

Upcoming trends: managing expectations of emerging technologies

  • Establish a position for emerging technologies
  • Take comprehensive positions and develop strategies for RPA, AI, Edge, and IoT


  • Further reading
  • Author