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Tony Castley

Principal Analyst, Public Sector

Country Australia

Experience 31+ years

Tony Castley 500x500
Tony Castley is a principal analyst in Omdia's Public Sector team. Tony conducts primary and secondary research on how government agencies use technology. His research encompasses emerging issues for technology and business leaders, IT strategy, technology enablement, and digital transformation.

Tony joined Omdia (formerly Ovum) in 2019 after 13 years in senior roles in federal government agencies and over a decade with private enterprise.

He has significant experience in IT strategy, architecture, data management, data analytics, and complex systems engineering and has led and guided a diverse set of teams that delivered everything from airport fit outs for border security, risk assessment solutions utilizing data analytics, and business process automation initiatives.

No stranger to IT transformations, Tony worked with senior executives across multiple agencies in the transition to the Department of Home Affairs and the development of its initial aviation security proposals. 

Tony has also delivered multiple system solutions across the utilities, finance, and telecommunications sectors.

Analyst Articles

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  • Insight
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  • IT research in government agencies

    Enterprise IT

    IT research in government agencies

    We've seen the research project develop a "proof of concept" then deployed it to production as a "pilot". Then the business processes change due to the new system making it business critical. However, as a "proof of concept," it wasn't built with appropriate security or resilience and became a liability to the organization.

  • 2020 will be a busy year for CIOs in the Australian Public Service

    Enterprise Verticals

    2020 will be a busy year for CIOs in the Australian Public Service

    The Independent Review of the Australian Public Service has outlined a significant change to the current ICT approach within agencies. Significant work will be undertaken in 2020.

  • Accurate automated assessment of government benefits requires the right data

    Enterprise Verticals

    Accurate automated assessment of government benefits requires the right data

    The Commonwealth Bank of Australia is detecting 170,000 government payments per month that its clients are eligible to claim, using financial data, AI, and business process management.

  • A citizen is not a customer

    Enterprise Verticals

    A citizen is not a customer

    Using "customer" terminology brings with it thinking that may be counterproductive to a government service provision. It encourages conversations around product, cost, desirability, and market share.

  • Employee-developed applications: Back to the future?

    Enterprise Technology IT, Enterprise Decision Maker

    Employee-developed applications: Back to the future?

    New development tools that empower employees are becoming available, and it feels like the '90s again. But can we avoid the pain of the late 2000s that resulted from user-developed business applications?