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Pauline Trotter

Practice Leader, Workspace Services

Country UK

Experience 38+ years

pauline-trotter
Pauline Trotter is Practice Leader for Workspace Services within Omdia’s Enterprise Services team, bringing together the mobility services and unified communications and collaboration research streams. She specializes in enterprise mobility, managed mobility services and mobile-centric UC.

In particular, Pauline focuses on unified communications services, and managed and SME services. She also contributes to Omdia’s research on Internet of Things.

Pauline has worked on a number of telecommunications consulting assignments for service providers, vendors and business users.

Her recent research includes a decision matrix for companies looking to select a mobile workspace service provider, a tool tracking service provider deals in IoT and insight into enterprise trends in mobility.

Analyst Articles

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  • Video may be booming but CSPs need a platform play for long-term success

    Service Providers

    Video may be booming but CSPs need a platform play for long-term success

    As home working booms, there are winners and bigger winners among providers in the jostle for video conferencing dominance.

  • Video may be booming but CSPs need a platform play for long-term success

    Service Providers

    Video may be booming but CSPs need a platform play for long-term success

    There is no doubt that video is the go-to communication feature of the day and anyone working from home will have noticed that the main difficulty in distinguishing “work” from “home” is not time of day, but which particular platform is favored.

  • Digital workspace: Reality bites for CSPs

    Enterprise Services

    Digital workspace: Reality bites for CSPs

    Partnerships are essential for enterprises looking to make sense of an increasingly complex digital workspace – and most business leaders recognize that they need support if they are to deliver the desired benefits to the business.

  • Committed partners wanted for workplace transformation

    Enterprise Services, Enterprise Decision Maker

    Committed partners wanted for workplace transformation

    Companies investing in the future workspace need help to ensure they take the right approach and that any new tools and services introduced deliver the desired benefits.

  • Service providers position themselves for the mobile workspace opportunity

    Enterprise Services

    Service providers position themselves for the mobile workspace opportunity

    It was no surprise that one of the things that stood out at MWC last week was the growing choice of suppliers offering enterprises the promise of a mobile workspace. But they certainly weren’t all talking about the same thing, and any observer starting to look at the available options could be forgiven for finding it a confusing picture.